Refund Policy

Effective August 1, 2026 · Last updated August 1, 2026 · Applies to Quantlys credits and subscriptions

This Refund Policy explains how refunds work for the Quantlys Service operated by Agility Business Services, Inc. ("Agility," "we," "us"). It is part of, and incorporated into, our Terms of Service. Capitalized terms have the meaning given there.

1. How billing works

Quantlys uses two billing models. Prepaid credits are purchased in advance and consumed as you run the Conclave and other premium features. Subscriptions (for example, Pro and Max) are billed in advance on a recurring basis and may include a monthly grant of credits. Some usage is free and involves no charge at all.

2. Prepaid credits

To keep pricing low we pass through, and do not refund, the fee our payment processor charges on each purchase (typically a small percentage plus a fixed amount). Refunds are calculated on your unused balance at the time we process the request.

3. Subscriptions

You can cancel a subscription at any time from your account. Cancellation stops future renewals; it does not refund the current billing period. You keep access to your plan — and any credits already granted for the current period — until the period ends, after which the plan does not renew.

• Current period: non-refundable once the period has begun.
• Monthly credit grants are provided for use within the plan and do not carry a cash value; unused grant credits do not roll over after a downgrade or cancellation unless we state otherwise.
• Upgrades and downgrades take effect as described at checkout; we do not pro-rate refunds for a mid-period downgrade.

4. Statutory rights (EU, UK & elsewhere)

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with a statutory right of withdrawal, you normally have 14 days to cancel a purchase of digital services. Because credits and premium runs are digital content supplied immediately, by purchasing and beginning to use them you request immediate performance and acknowledge that your right of withdrawal is lost for any portion you have used. Your unused balance remains refundable as described above, and nothing in this policy limits mandatory consumer-protection rights you have under local law.

5. How to request a refund

Email admin@agilityserv.com from the address on your account, with the word "Refund" in the subject and the approximate amount or transaction date. We aim to acknowledge within a few business days and, once approved, to return funds to your original payment method within the time your card issuer or bank requires (often 5–10 business days).

6. Errors, duplicate charges & outages

If you were charged in error, charged twice, or lost purchased credits because of a verified fault on our side, contact us and we will make it right — including a full refund of the affected amount where appropriate. This is separate from, and not limited by, the general rules above.

7. Chargebacks & abuse

Please contact us before disputing a charge with your bank — we can almost always resolve it faster directly. Initiating a chargeback without contacting us, or abusing the refund process, may result in suspension of your account and forfeiture of remaining credits.

8. Changes to this policy

We may update this Refund Policy from time to time and will revise the "Last updated" date above. Changes apply to purchases made after the change takes effect.

9. Contact